FAQs


FAQs for GReaT Trails Kodaikanal by GRT Hotels

1. What is the best price guarantee?

www.grthotels.com will offer you the best price.

2. What is the daily rate?

The Best Available Rates keep changing daily according to season, dates and hotel occupancy.

3. What is the early bird rate?

Rate depends on occupancy & season. It is always advisable to book as early as possible to get the maximum benefit of early bird.

4. How can I subscribe or unsubscribe from the newsletter?

You can subscribe/unsubscribe directly from the newsletter.

5. Where can I get the hotel brochure?

You can download it fromwww.grthotels.com or you could give direct call to us.

6. What is the check-in time?

Check-in time is 14:00 hours

7. Can I know the meal prices?

The meals are served either at the buffet or through a round-the-clock fixed menu. Please call the restaurant directly to check the prices and table reservation.

8. What is the check-out time?

Check-out time is 11:00 hours

9. Do you offer accessible rooms for the differently abled?

yes, we offer disable friendly rooms.

10. Is parking available at the hotel?

We have a complimentary on-site parking for our guests.

11. How long is the reception open for?

The reception is open 24 hours and our colleagues will be at your service day and night.

12. Can I also book breakfast online?

Only breakfast can’t be booked online However, with room we have various options including breakfast.

13. Is it possible to book spa treatment online?

We don’t have Spa facilities.

14. Can I bring my pet?

We are not a pet friendly hotel. Please check with the nearby pet care center to accommodate your pet

15. Where can I see the hotel rates?

You can see our rates in our website www.grthotels.com after you fill in your stay requirements. You can also call either Central Reservation Service-CRS or the hotel directly to get availability and rates.

16. How much is the room per night?

The rates vary according to your day of stay and number of occupants. Please visit our website www.grthotels.com to check availability and exact rates.

17. Why does the cost vary from day to day?

They may vary according to season and dates.

18. Can I book two rooms of different categories?

At the moment this is not possible online without making two separate booking. If you require two different categories, you can contact our hotel directly.

19. Can I book two rooms with different occupancy?

No, unfortunately this is not possible at the moment. You will have to make two separate bookings or contact the hotel directly.

20. Is Wi-Fi available at the hotel or in the room?

Yes, we have a free/complimentary Wi-Fi available in our hotel.

21. What are the sizes of the rooms?

* Rock Cabin – 255 Sq.ft * Rock cabin valley view – 255 Sq.ft * Timber Challet room – 458 Sq.ft

22. What is the room size for each categories?

The size of the room varies between each category. Rock Cabin – 255 Sq.ft Rock cabin valley view – 255 Sq.ft Timber Challet room – 458 Sq.ft

23. Do you offer non-smoking rooms?

Yes, smoking is not allowed in the rooms. However, guests are welcome to smoke outside on the deck.

24. Do you offer separate rates for children?

Yes, only children above 06 years age are charged.

25. Can I use the spa area even if I am not staying in your hotel?

Yes, we do have spa facility only during season time.

26. Can I use the spa area after checking-out?

We have spa facility only during season time.

27. Do you offer pick-up service?

Yes, we have a travel desk at hotel. Please contact the hotel for more details.

28. Can I have breakfast or dinner even if I am not staying in your hotel?

Yes, restaurant is available for non in-house guest too. Please make a prior booking to avoid any hassle.

29. Are special requests manageable?

Yes, we accept special requests.

30. Where can I get a copy of my invoice after departure?

You can get it during checkout at reception.

31. What should I do, if I lost or forgot something in my room?

Please contact the hotel directly. Our rooms are cleaned daily, so that your item probably has been found by our housekeeping team & kept with Lost and found department

32. Where is “GReaT Trails Kodaikanal by GRT Hotels” present?

It is situated in Vilpatti, Kodaikanal.

33. How do I contact the hotel directly?

Please call at 1800 425 55 00 /04254 245010 or +91 9487645010

34. Can I reserve a table at the restaurant?

Please call at 1800 425 55 00 /04254 245010 or +91 9487645010 to book your table.

35. How do I know if the rooms are available to book?

The date selection from our website www.grthotels.com will direct you to the rate availability page, which means the rooms are available to book.

36. How can I see the different rates?

As soon as you have chosen a hotel and have entered all travel dates, you will see our rate grid, which will show the lowest available rates for each category.

37. How many rooms can I book at once?

For each reservation, you can book upto maximum available rooms online.

38. How can I see which features are included in the price?

A detailed overview will be shown beneath the rate grid, if you check on the rate or category. The rate description will show every included service.

39. Can I book without credit card?

No, rooms cannot be booked without an advance payment.

40. For how many people can I make a reservation?

Maximum occupancy per room is 03 people. You can book limited rooms online. For group booking please contact us directly.

41. Are booking for groups possible online?

Maximum occupancy per room is 03 people. You can book limited rooms online. For group booking please contact us directly.

42. Is my credit card being charged at the time of booking?

It depends on online portals. It is upto their policy.

43. Which credit or debit cards are accepted?

All credit cards are accepted except American Express.

44. How can I change my reservation?

You can go to online portals directly for managing your booking.

45. How can I cancel my reservation?

You can go to online portals directly for managing your booking.

46. By when do I have to cancel my booking, if I have to?

Cancellations are not permitted during seasonal time otherwise it is 72.00 hours prior to arrival.

47. What are the terms and conditions for booking?

Please refer our hotel website under reservation clause for more detailed T&C, child policy and hotel policy etc. Valid Govt ID and address proof is required at time of check-in. Every reservation has to be guaranteed through valid credit card to hold reservation beyond 12.00 pm.

48. Why did I not receive a booking confirmation?

Please contact us at +914466500050 or write to crs@grthotels.com

49. Can I check-in without my reservation number?

Yes, you can check-in without your reservation number if you have other details of your booking with you.

50. Can I cancel only certain part of my reservation (for example one of the two booked rooms)?

Based on our cancellation policy you may amend the booking online.

51. What is your cancellation policy?

Cancellations are not permitted during seasonal time otherwise it is 72.00 hours prior to arrival

52. Can I reserve a room without paying an initial deposit?

Booking confirmation is subject to receipt of full advance amount from the guest/their representative travel agent or tour operator at our office only.

53. How do I get your hotel?

Please visit our website www.grthotels.com where you will get location and direction in formation both.

54. Can I change the date of my reservation?

Based on the amendment and cancellation policy you may change the date of your reservation online.

55. Does your hotel or resort have a swimming pool?

No, we dont have a swimming pool

56. Does your hotel or resort have a restaurant?

Yes, we have a restaurant.

57. Does your hotel or resort have a bar?

No, we don't have a bar.

58. Can I extend my stay?

Based on the availability of rooms, you can extend your stay.

59. Does my booking have breakfast included?

We have got different packages available online, depends what package you have booked for

60. Do you provide complimentary breakfast along with the booking?

Yes, we do provide complimentary breakfast with the booking.

61. Is there any special discount available?

www.grthotels.com will offer you the best discounted rates.

62. Can we consume alcohol in the hotel or resort?

Guests can consume alcohol within their rooms.

63. Do I need to carry my government ID proof at the time of check-in?

It is mandatory to produce original Govt ID for contact, age and address proof at time of check-in. Hotel reserves rights to cancel your booking for non producing the proof.

64. Do you have laundry service in your hotel or resort?

Yes, we have a laundry service (Surcharges may be applicable).

65. My credit or debit card number is correct, but the hotel is not accepting it, why?

Please get in touch with hotel directly.

66. Is the room rate per person or per night?

It is on per night basis and price will increase when you add more guest to the booking.

67. How do I update my guest information online?

While making the booking, you will be requested to update the information.

68. I am having trouble making an online web reservation, Is there a toll-free number I can call for help?

Please contact us at +914466500050 or write to crs@grthotels.com

69. Am I required to enter my credit card number online to book a reservation?

Credit card is required to guarantee your reservation and our payment gateway is secured. If you made non guarantee booking, please call hotel directly to give card number over phone.

70. Is your reservation process secure?

Yes, our reservation process is secure but you may also use Net banking, EMI, Wallets, UPI and BHIM option to avoid usage of Credit Card.

71. Do I need an account to make a reservation online?

No, you don’t need an account to make online reservation

72. Where can I find maps and driving directions to my hotel?

You can find the maps & driving directions on Google Maps.

73. How do I request an early check-in?

Please call at 1800 425 55 00 /04254 245010 or +91 9487645010

74. How do I request late check-out with the hotel?

Please speak to our reception team for late check-out requirement during your stay with us.

75. Will I be charged for extra guests occupying my room?

Yes.

76. Is there a minimum age requirement to reserve a hotel room?

Yes, to reserve a room, one must be an adult. However, they can bring their kids along.

77. What happens if my plans change and I forget to change or cancel my reservation?

This will be treated as no-show and retention will be charged as per hotel cancellation policy.

78. What if I arrive earlier or plan to leave sooner than I originally expected?

Please call at 1800 425 55 00 /04254 245010 or +91 9487645010

79. Can I request an early check-in or late check-out?

Please call at 1800 425 55 00 /04254 245010 or +91 9487645010

80. How can I make booking at your hotel “GReaT Trails Kodaikanal by GRT Hotels”?

By visiting our website www.grthotels.com you can choose 'Kodaikanal' as your location to make your booking. Alternatively you can call our hotel or CRS team to facilitate your booking.

81. Do you have a Gym?

Yes, we do have a Gym