A drone shot of the GReaT Trails Kodaikanal By GRT Hotels property surrounded by lush greenery and trees with clouds hovering over

OUR FAQS

GReaT trails Kodaikanal by GRT Hotels

How can I book GReaT trails Kodaikanal by GRT Hotels?

Is the best price guarantee?

What are the daily rates?

  • The best available rates keep changing daily according to season, dates, and hotel occupancy.

What is the early-bird rate?

  • Rate depends on occupancy & season. It is always advisable to book as early as possible to get the maximum benefit of early bird.

How can I subscribe to the newsletter?

  • You can subscribe/unsubscribe directly from the newsletter.

How can I unsubscribe from the newsletter?

  • You can subscribe/unsubscribe directly from the newsletter.

Where can I get the hotel brochure?

Can I know the meal prices?

  • The meals are served either at the buffet or through a fixed menu. Please call the restaurant directly to check the prices and table reservation.

What is the check-in time?

  • Check-in time is 14:00 hours.

What is the check-out time?

  • Check-out time is 11:00 hours.

Do you offer accessible rooms for the differently-abled?

  • Yes, we offer disable friendly rooms. We also have E-cart buggy service for differently-abled & senior citizens within the premises.

Is parking available at the hotel?

  • We have a complimentary on-site parking for our guests.

How long is the reception open for?

  • The reception is open 24 hours and our team will be at your service day and night.

Can I also book breakfast online?

  • Only breakfast can’t be booked online. However, with room we have various options including breakfast.

Is it possible to book spa treatment online?

  • Online booking facility is not available for spa. You may call hotel directly to book your slot at +91 80 6925 0550 or +91 94 8764 5010. Our associates will be happy to assist you.

Can I bring my pet?

  • We are a pet-friendly Resort. Please call us directly to get more information on the terms and condition for pet stay.

Where can I see the hotel rates?

  • You can access rates in our website www.grthotels.com or calling Central Reservation Service-CRS at +91 80 6925 0550.

How much is the room per night?

  • The rates vary according to your day of stay and number of occupants. Please visit our website www.grthotels.com to check availability and exact rates.

Why does the cost vary from day to day?

  • They may vary according to season and dates.

Can I book two rooms of different categories?

  • Yes it is possible through our website.

Can I book two rooms with different occupancy?

  • No, unfortunately this is not possible at the moment. You will have to make two separate bookings or contact the hotel directly.

Is Wi-Fi available at the hotel and in the rooms?

  • Yes, we have a free/complimentary Wi-Fi available in our hotel.

What are the sizes of the rooms?

  • Rock Cabin – 250 sq. ft., Rock Cabin Valley View – 225 sq. ft., Timber Chalet Room – 458 sq. ft., and Timber Lodge Valley View – 620 sq. ft.

What is the room size for each category?

  • Rock Cabin – 250 sq. ft., Rock Cabin Valley View – 225 sq. ft., Timber Chalet Room – 458 sq. ft., and Timber Lodge Valley View – 620 sq. ft.

Do you have non-smoking rooms in the hotel?

  • Yes, smoking is not allowed in the rooms. However, guests are welcome to smoke designated outside of the property corner.

Do you have separate rates for children for rooms and dining?

  • Yes, only children above 10 years of age will be charged.

Can I use the spa area even if I am not staying in your hotel?

  • Yes, you may call hotel directly to book your slot at +91 80 6925 0550 or +91 94 8764 5010. Our associates will be happy to assist you.

Can I use the spa area after checking-out?

  • Yes, we have to change room facilities at the spa for your convenience.

Do you offer pick-up service?

  • Yes, we have a travel desk at hotel. Please contact the hotel for more details +91 80 6925 0550 or +91 94 8764 5010. Our associates will be happy to assist you.

Can I have breakfast even if I am not staying in your hotel?

  • Yes, restaurant is available for non-resident guest too. Please make a prior booking to avoid any hassle @ 8939819805 or +91 80 6925 0550.

Can I have dinner even if I am not staying in your hotel?

  • Yes, restaurant is available for non-resident guest too. Please make a prior booking to avoid any hassle @ 8939819805 or +91 80 6925 0550.

Are special requests manageable?

  • Yes, we accept special requests as per the hotel norms.

Where can I get a copy of my invoice after departure?

What should I do, if I’ve lost or forgotten something in my room?

  • Please contact the hotel directly. Our rooms are cleaned daily, so that your item probably has been found by our housekeeping team & kept with lost and found department.

Where is GReaT trails Kodaikanal by GRT Hotels located?

  • It is situated in Vilpatti, Kodaikanal.

How do I contact the hotel directly?

  • Please call at +91 80 6925 0550 or +91 94 8764 5010.

Can I reserve a table at the restaurant?

  • Please call at +91 80 6925 0550 or +91 94 8764 5010 to book your table.

How do I know if the rooms are available to book?

  • The date selection from our website www.grthotels.com will direct you to the rate availability page, which means the rooms are available to book.

How can I view the different room rates?

  • As soon as you have chosen a hotel and have entered all travel dates, you will see our rate grid, which will show the lowest available rates for each category.

How many rooms can I book at once?

  • For each reservation, you can book up to maximum available rooms online.

How can I see which features are included in the price?

  • A detailed overview will be shown beneath the rate grid, if you check on the rate or category. The rate description will show every included service.

Can I book without a credit card?

  • Yes you can book but credit card number is required for guarantee purposes and no sale taken unless it is no-show.

For how many people can I make a reservation?

  • Maximum occupancy per room is 03 people. You can book limited rooms online. For group booking please contact us directly.

Are booking for groups possible online?

  • Maximum occupancy per room is 03 people. You can book limited rooms online. For group booking please contact us directly.

Is my credit card being charged at the time of booking?

  • Credit card detail is collected for guarantee purposes and not charged until arrival.

Which credit or debit cards are accepted?

  • All credit cards are accepted.

How can I change my reservation?

  • Kindly go to online portals directly for managing your booking.

How can I cancel my reservation?

  • Kindly go to online portals directly for managing your booking.

By when do I cancel my booking, if I have to?

  • Cancellations are not permitted during seasonal time otherwise it is 72 hours prior to arrival.

What are the terms & conditions for booking?

  • Please refer our hotel website under reservation clause for more detailed T&C, child policy and hotel policy etc. Valid Govt ID and address proof is required at time of check-in. Every reservation has to be guaranteed through valid credit card to hold reservation beyond 12.00 p.m.

Why did I not receive a booking confirmation?

Can I check-in without my reservation number?

  • Yes, you can check-in without your reservation number if you have other details of your booking with you.

Can I cancel only certain part of my reservation?

  • Based on our cancellation policy you may amend the booking online.

What is your cancellation policy?

  • Cancellations are not permitted during seasonal time otherwise it is 72 hours prior to arrival.

Can I reserve a room without paying an initial deposit?

  • Booking confirmation is subject to receipt of full advance amount from the guest/their representative travel agent or tour operator at our office only.

How to reach your hotel?

  • Please visit our website www.grthotels.com where you will get location and direction in formation both.

Can I change the date of my reservation?

  • Based on the amendment and cancellation policy, you may change the date of your reservation online.

Does your hotel or resort have a swimming pool?

  • No, we don’t have a swimming pool.

Does your hotel or resort have a bar?

  • Yes, we do have a bar.

Does your hotel or resort have a restaurant?

  • Yes, we have a restaurant.

Can I extend my stay?

  • Based on the availability of rooms, you can extend your stay.

Does my booking have breakfast included?

  • We have got different packages available online, depends what package you have booked for.

Do you provide complimentary breakfast along with the booking?

  • Yes, we do provide complimentary breakfast with the booking.

Is there any special discount available?

Can we consume alcohol in the hotel/resort?

  • Guests can consume alcohol within their rooms.

Do I need to carry my government ID proof at the time of check-in?

  • It is mandatory to produce original Govt ID for contact, age and address proof at the time of check-in. Hotel reserves rights to cancel your booking for not producing the proof.

Do you have laundry service in your hotel or resort?

  • Yes, we have a laundry service (surcharges may be applicable).

My credit or debit card number is correct, but the hotel is not accepting it, why?

  • Please get in touch with the hotel directly.

Is the room rate per person or per night?

  • It is on per night basis and price will increase when you add more guest to the booking.

How do I update my guest information online?

  • While making the booking, you will be requested to update the information.

I am having trouble making an online web reservation. Is there a toll-free number I can call for help?

Am I required to enter my credit card number online to book a reservation?

  • Credit card is required to guarantee your reservation and our payment gateway is secured. If you made non guarantee booking, please call hotel directly to give card number over phone.

Is your reservation process secure?

  • Yes, our reservation process is secure. You may also use Net banking, Wallets, UPI & BHIM option in case you don’t wish to use a credit card.

Do I need an account to make a reservation online?

  • No, you don’t need an account to make online reservation.

Where can I find maps and driving directions to my hotel?

  • You can find the maps and driving directions on Google Maps.

How do I request an early check-in?

  • Please call at +91 80 6925 0550 or +91 94 8764 5010.

How do I request late check-out with the hotel?

  • Please speak to our reception team for late check-out requirement during your stay with us.

Is there a minimum age requirement to reserve a hotel room?

  • Yes, to reserve a room, one must be an adult. However, they can bring their kids along.

What if I arrive earlier or plan to leave than I originally expected?

  • Please call us at +91 45 2237 7000 / +91 99 9434 1133.

Can I request an early check-in or late check-out?

  • Please call us at +91 45 2237 7000 / +91 99 9434 1133.

Will I be charged for extra guests occupying my room?

  • Yes, you will be charged as per the hotel policy.

What happens if my plans change and I forget to change or cancel my reservation?

  • This will be treated as no-show and retention will be charged as per hotel cancellation policy.

How can I make booking at your hotel GReaT trails Kodaikanal by GRT Hotels?

  • You can browse our website and make booking.

Do you have a gym?

  • No, we do not have a gym.

Continue your booking