GReaT trails River View Resort Thanjavur by GRT Hotels

Is the best price guarantee?

• www.grthotels.com will offer you the best price.

What are the daily rates?

• The best available rates keep changing daily according to season, dates, and hotel occupancy.

What is the early-bird rate?

• Rate depends on occupancy & season. It is always advisable to book as early as possible to get the maximum benefit of early bird.

How can I subscribe to the newsletter?

• You can subscribe/unsubscribe directly from the newsletter.

How can I unsubscribe from the newsletter?

• You can subscribe/unsubscribe directly from the newsletter.

Where can I get the resort brochure?

• You can download it from www.grthotels.com or you could give a direct call to us.

What is the check-in time?

• Check-in time is 14:00 hours.

What is the check-out time?

• Check-out time is 12:00 noon.

Can I know the meal prices?

• The meals are on a la carte / choose from the menu. Please go through the QR code or dial '1' for table reservations.

Do you offer accessible rooms for the differently-abled?

• Yes, we do have this facility.

Is parking available at the hotel?

• Yes, parking is available.

How long is the reception open for?

• The reception is open 24 hours and our team will be at your service.

Can I also book breakfast online?

• You can choose your breakfast from the various options we have while booking your room online.

Is it possible to book spa treatment online?

• No, we don’t have the facility.

Can I bring my pet?

• Yes, we are a pet-friendly resort to pamper your pets.

Where can I see the resort rates?

• You can see our rates in our website www.grthotels.com after you fill in your stay requirements. You can also call either Central Reservation Service-CRS or the hotel directly to get availability and rates.

How much is the room per night?

• The rates vary according to your day of stay and number of occupants. Please visit our website www.grthotels.com to check availability and exact rates.

Why does the cost vary from day to day?

• Reservation must be made in advance to get the best deal. The rates fluctuate as per hotel occupancy.

Can I book two rooms of different categories?

• Yes, you can.

Can I book two rooms with different occupancy?

• Yes, you can.

Is Wi-Fi available at the hotel and in the rooms?

• Yes, we have a complimentary high-speed Wi-Fi available in our resort.

What are the sizes of the rooms?

• The size of the room varies between each category. We have River-view Veranda / Balcony Room - 370 sq. ft., River-edge Heritage Room - 430 sq. ft., and Garden with River-view Room - 430 sq. ft.

What is the room size for each category?

• The size of the room varies between each category. We have River-view Veranda / Balcony Room - 370 sq. ft., River-edge Heritage Room - 430 sq. ft., and Garden with River-view Room - 430 sq. ft.

Do you have non-smoking rooms in the resort?

• Yes, we are a sustainability-enabled resort, committed to nature. Our resort is non-smoking.

Do you have separate rates for children for rooms and dining?

• Yes, we do offer separate rates for children. Children below the age of 9 will not be charged; breakfast charges are alone applicable to children above the age of 9. Children above 12 years are considered as an adult and have to pay for the extra bed.

Can I use the spa area even if I am not staying in your hotel?

• Yes, spa is available for non in-house guests with prior appointments.

Can I use the spa area after checking-out?

• In general this is not a problem, to avoid any doubts please contact our helpline number or the resort.

Do you offer pick-up service?

• Yes, we do have a pick-up service on chargeable basis. Please contact the resort for more details.

Can I have breakfast even if I am not staying in your resort?

• Yes, restaurant is available for non in-house guest too. Please make a prior booking to avoid any hassle.

Can I have dinner even if I am not staying in your resort?

• Yes, restaurant is available for non in-house guest too. Please make a prior booking to avoid any hassle.

Are special requests manageable?

• Yes, special requests are accepted.

Where can I get a copy of my invoice after departure?

• Please contact our resort, 'call 1' extension will send you a copy of your invoice.

What should I do, if I’ve lost or forgotten something in my room?

• Please contact the hotel directly. Our rooms are cleaned daily, so that your item probably has been found by our housekeeping team & kept with lost and found department.

Where is GReaT Trails Riverview Resort Thanjavur by GRT Hotels located?

• it is located at Venner Bank, Palliagraharam, Thanjavur - 613003.

How do I contact the resort directly?

• Please call at +91 80 6925 0560 and choose correct IVR.

Can I reserve a table at the restaurant?

• Please call directly to our restaurant at +91 4362 350 533 & +91 78 2588 1498 and book your table.

How do I know if the rooms are available to book?

• The date selection from our website www.grthotels.com will direct you to the rate availability page, which means the rooms are available to book.

How can I view the different room rates?

• You will receive different rates depending on your date of stay, detail of room type, and number of occupants.

How many rooms can I book at once?

• For each reservation, you can book up-to 5 rooms online. If you require more rooms please contact our resort directly.

How can I see which features are included in the price?

• A detailed overview will be shown beneath the rate grid, if you check on a rate or category. The rate description will show every included service.

Can I book without a credit card?

• No, an advance payment or a credit card guarantee is required. Do contact our help desk.

For how many people can I make a reservation?

• Maximum occupancy per room is 03 people. You can book limited rooms online. For group booking please contact us directly.

Are booking for groups possible online?

• Maximum occupancy per room is 03 people. You can book limited rooms online. For group booking please contact us directly.

Is my credit card being charged at the time of booking?

• Yes.

Which credit or debit cards are accepted?

• All the credit cards are accepted.

How can I change my reservation?

• You can go to online portals directly for managing your bookings.

How can I cancel my reservation?

• You can go to online portals directly for managing your bookings.

By when do I cancel my booking, if I have to?

• Cancellations not permitted during weekends, during holidays, and during peak period. Otherwise it is 72 hours prior to arrival. Conditions apply.

What are the terms & conditions for booking?

• Please refer our hotel website under reservation clause for more detailed T&C, child policy and hotel policy etc. Valid Govt ID and address proof is required at time of check-in. Every reservation has to be guaranteed through valid credit card to hold reservations beyond 12 pm.

Why did I not receive a booking confirmation?

• Please contact our toll-free no 1800 4255 500.

Can I check-in without my reservation number?

• Yes, you can check-in without your reservation number if you have other details of your booking with you.

Can I cancel only certain part of my reservation?

• Based on our cancellation policy, you may amend the booking online. Contact our reservation desk.

What is your cancellation policy?

• Cancellations are not permitted during seasonal time otherwise it is 72 hours prior to arrival.

Can I reserve a room without paying an initial deposit?

• Booking confirmation is subject to receipt of full advance amount from the guest/their representative travel agent or tour operator at our office only.

How to reach your resort?

• You can visit our website for location map or contact the resort to share live location.

Can I change the date of my reservation?

• Based on the amendment and cancellation policy, you may change the date of your reservation online.

Does your resort have a swimming pool?

• Yes, we have a swimming pool.

Does your resort have a bar?

• Yes, we do have a bar, called Amrutham.

Does your resort have a restaurant?

• Yes, do have a restaurant, called Dhanyam.

Can I extend my stay?

• Based on the availability of rooms, you can extend your stay.

Does my booking have breakfast included?

• Yes, your booking is inclusive of the breakfast.

Do you provide complimentary breakfast along with the booking?

• Yes, we do provide complimentary breakfast with the booking.

Is there any special discount available?

• www.grthotels.com offers you the best discounted rates.

Can we consume alcohol in the resort?

• Yes, you can avail our bar & restaurant services.

Do I need to carry my government ID proof at the time of check-in?

• It is mandatory to produce original Govt ID for contact, age and address proof at the time of check-in. Hotel reserves rights to cancel your booking for not producing the proof.

Do you have laundry service in your hotel or resort?

• Yes, we have a laundry service (on chargeable basis).

My credit or debit card number is correct, but the hotel is not accepting it, why?

• Please get in touch with our reservations for further assistance.

Is the room rate per person or per night?

• It is per night basis and price will vary for single, double and triple occupancy.

How do I update my guest information online?

• While making the booking, you will be requested to update the information.

I am having trouble making an online web reservation. Is there a toll-free number I can call for help?

• Please contact us at 1800 4255 500 or write to crs@grthotels.com.

Am I required to enter my credit card number online to book a reservation?

• Credit card is required to guarantee your reservation and our payment gateway is secured. If you made non guarantee booking, please call hotel directly and ask for the payment link.

Is your reservation process secure?

• Yes, our reservation process is secure. You may also use Net banking, Wallets, UPI & BHIM option in case you don’t wish to use a credit card.

Do I need an account to make a reservation online?

• No, you don’t need an account to make online reservation.

Where can I find maps and driving directions to the resort?

• You can find the maps and driving directions on Google Maps.

How do I request an early check-in?

• Please call the resort directly. Depending on the room availability, it may be availed.

How do I request late check-out with the resort?

• Please approach our front desk associate for late check-out requirement during your stay with us.

Is there a minimum age requirement to reserve a room?

• Yes, conditions apply.

What if I arrive earlier or plan to leave than I originally expected?

• Please approach our front desk Associate / Front desk Manager.

Can I request an early check-in or late check-out?

• Please call the resort directly. Depending on the room availability, it may be availed.

How can I make a booking at GReaT trails River View Resort by GRT Hotels?

• By visiting our website www.grthotels.com you can choose 'Thanjavur' as your location to make your booking. Alternatively, you can call our resort or reservations to facilitate your booking.

Will I be charged for extra guests occupying my room?

• Yes.

What happens if my plans change and I forget to change or cancel my reservation?

• This will be treated as no-show and retention will be charged as per resort cancellation policy.

Do you have a gym?

• Yes, we do have a gym.