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FAQs for Zibe Coimbatore by GRT Hotels

1. How can I make booking at your hotel “Zibe Coimbatore By GRT Hotels”?

By visiting our website www.grthotels.com you can choose 'Coimbatore' as your location to make your booking. Alternatively you can call our hotel or CRS team to facilitate your booking.

2. What is the best price guarantee?

www.grthotels.com will offer you the best price.

3. What are the daily rates?

The Best Available Rates keep changing daily according to season, dates and hotel occupancy.

4. What is the early bird rate?

Rate depends on occupancy and season. It is always advisable to book as early as possible to get the maximum benefit of early bird.

5. How can I subscribe or unsubscribe from the newsletter?

You could subscribe/unsubscribe by clicking the respective option in the newsletter.

6. Can I know the meal prices?

The meals are served either at the buffet or through a fixed menu till 23.30 hours. Please call the restaurant directly to check the prices and table reservation.

7. What is the check-in time?

Check-in time is 9:00 hours.

8. What are the buffet prices?

For more details regarding buffet and F&B Please call us on: 18004255500

9. What is the check-out time?

Check-out time is 9:00 hours.

10. Do you offer disabled-friendly rooms?

No.

11. Is parking available at the hotel?

We have a complimentary on-site parking for our guests.

12. What are the reception opening hours?

The reception is open 24 hours and our colleagues will be at your service day and night.

13. Can I also book breakfast online?

The breakfast alone cannot be booked online. However, while booking the rooms, we have various options that include breakfast.

14. Is it possible to book spa treatment online?

We don’t have spa facilities.

15. Can I bring my pet?

We are not a pet friendly hotel. Please check with the nearby pet care center to accommodate your pet

16. Where can I see the hotel rates?

You can see our rates in our website www.grthotels.com after you fill in your stay requirements. You can also call either Central Reservation Service-CRS or the hotel directly to get availability and rates.

17. How much is the room per night?

A: The rates vary according to your day of stay and number of occupants. Please visit our website www.grthotels.com to check availability and exact rates.

18. Why does the cost vary from day to day?

Reservation must be made in advance to get best deal. The rates fluctuate as per hotel occupancy level.

19. Can I book two rooms of different categories?

At the moment this is not possible online without making two separate booking. If you require two different categories, you can contact our hotel directly.

20. Can I book two rooms with different occupancy?

No, unfortunately this is not possible at the moment. You will have to make two separate bookings or contact the hotel directly.

21. Is Wi-Fi available at the hotel or in the room?

Yes, we provide free/complimentary Wi-Fi in our hotel.

22. What are the sizes of the rooms?

* Superior – 260 Sq.ft * Deluxe – 460 Sq.ft * Suite – 560 Sq.ft

23. What is the room size for each category?

The size of the room varies between each category. Superior – 280 Sq.ft Deluxe – 350 Sq.ft Suite – 560 Sq.ft

24. Do you offer non-smoking rooms?

Yes, smoking is not allowed in the rooms. However, guests are welcome to smoke outside on the deck.

25. Do you offer separate fares for children?

Below 6 years is complementary and above 6 is considered as adult (charges applicable)

26. Can I use the spa area even if I am not staying in your hotel?

We don’t have spa facilities.

27. Can I use the spa area after checking-out?

We don’t have spa facilities.

28. Do you offer pick-up service?

Yes, we have a travel desk at the hotel. Please contact the hotel for more details.

29. Can I have breakfast or dinner even if I am not staying in your hotel?

No.

30. Are special requests manageable?

You can leave your special requests in the comment column at time of booking or alternatively you can call or write to hotel to accommodate at its best.

31. Where can I get a copy of my invoice after departure?

You can get it during checkout at the reception.

32. What should I do, if I’ve lost or forgotten something in my room?

Please contact the hotel directly. Our rooms are cleaned daily, so your item has probably been found by our housekeeping team and kept with the lost and found.

33. Where is “Zibe Coimbatore by GRT Hotels” located?

It is situated in Peelamedu, Coimbatore.

34. How do I contact the hotel directly?

Please call at 1800 425 55 00 /0422 - 4529999 or +91 7358713107.

35. Can I reserve a table at the restaurant?

Please call at 1800 425 55 00 /0422 - 4529999 or +91 7358713107 to book your table.

36. How do I know if the rooms are available to book?

The date selection from our website www.grthotels.com will direct you to the rate availability page, which means the rooms are available to book.

37. How can I see the different rates?

As soon as you have chosen a hotel and have entered all travel dates, you will see our rate grid, which will show the lowest available rates for each category.

38. How many rooms can I book at once?

For each reservation, you can book up-to maximum available rooms online.

39. How can I see which features are included in the price?

A detailed overview will be shown beneath the rate grid, if you check on a rate or category. The rate description will show every included service.

40. Can I book without credit card?

No, room cannot be booked without advance payment.

41. For how many persons can I make a reservation?

Maximum occupancy per room is 03 persons. You can book limited rooms online. For group booking please contact us directly.

42. Are booking for groups possible online?

Maximum occupancy per room is 03 persons. You can book limited rooms online. For group booking please contact us directly.

43. By when do I have to cancel my booking, if I have to?

Cancellations are permitted by 6.00 pm within 24.00 hours prior to arrival. You can not cancel prepaid reservations. Please contact hotel directly.

44. Which credit or debit cards are accepted?

All credit cards are accepted except American Express.

45. How can I change or cancel my reservation?

You can go to online portals directly to manage your booking.

46. What are the terms and conditions for booking?

Please refer our hotel website under reservation clause for more detailed T&C, child policy and hotel policy etc. Valid Govt ID and address proof is required at time of check-in. Every reservation has to be guaranteed through valid credit card to hold reservation beyond 6 pm.

47. What is your cancellation policy?

Cancellations are permitted by 6.00 pm within 24.00 hours prior to arrival. You can not cancell those prepaid reservations, please contact hotel directly.

48. Why did I not receive a booking confirmation?

Please contact us at 91 44 66500050 or write to crs@grthotels.com

49. Can I check-in without my reservation number?

Yes, you can check-in without your reservation number if you have other details of your booking with you.

50. Can I cancel only certain part of my reservation?

Based on our cancellation policy you may amend the booking online.

51. Do I need to carry my government ID proof at the time of check-in?

It is mandatory to produce original Govt ID for contact, age and address proof at time of check-in. Hotel reserves rights to cancel your booking for non producing the proof.

52. Can I reserve a room without paying an initial deposit?

Booking confirmation is subject to receipt of advance amount from the guest/their representative travel agent or tour operator at our office only.

53. Am I required to enter my credit card number online to book a reservation?

Credit card is required to guarantee your reservation and our payment gateway is secured. If you made non guarantee booking, please call hotel directly to give card number over phone.

54. Can I change the date of my reservation?

Based on the amendment and cancellation policy you may change the date of your reservation online.

55. Does your hotel or resort have a bar?

No, we don't have a bar.

56. Does your hotel or resort have a restaurant?

We don't have a restaurant for guests who aren’t staying here. In-house guests can always enjoy the buffet in our hotel.

57. Does your hotel have a swimming pool?

No, we don't have a swimming pool.

58. Can I extend my stay?

Based on the availability of rooms, you can extend your stay.

59. Do you provide complimentary breakfast along with the booking?

Yes, we do provide complimentary breakfast.

60. Is there any special discount available?

www.grthotels.com will offer you the best discounted rates.

61. Can we consume alcohol in the hotel?

Guests can consume alcohol within their rooms.

62. What happens if my plans change and I forget to change or cancel my reservation?

This will be treated as no-show and retention will be charged as per hotel cancellation policy.

63. My credit or debit card number is correct, but the hotel is not accepting it, why?

Please get in touch with the hotel directly.

64. Is the room rate per person or per night?

It is on per night basis and price will increase when you add more guest to the booking.

65. How do I update my guest information online?

While making the booking, you will be requested to update the information.

66. I am having trouble making an online web reservation, Is there a toll-free number I can call for help?

Please call us at 1800 425 55 00

67. Is your reservation process secure?

Yes, our reservation process is secure but you may also use Net banking, EMI, Wallets, UPI and BHIM option to avoid usage of Credit Card.

68. Do I need an account to make a reservation online?

No, you don’t need an account to make online reservation

69. Where can I find maps and driving directions to my hotel?

You can find the maps and driving directions on Google Maps.

70. How do I request an early check-in?

Please call at 1800 425 55 00 /0422 - 4529999 or +91 7358713107

71. How do I request late check-out with the hotel?

Please speak to our reception team for late check-out requirement during your stay with us.

72. Will I be charged for extra guests occupying my room?

Yes.

73. Is there a minimum age requirement to reserve a hotel room?

Yes, guests who are coming to stay should be an adult. However, they can bring their kids along.

74. What if I arrive earlier or plan to leave earlier than I originally expected?

Please call at 1800 425 55 00 /0422 - 4529999 or +91 7358713107

75. Can I request an early check-in or late check-out?

Please call at 1800 425 55 00 /0422 - 4529999 or +91 7358713107.

76. Do you have a gym?

Yes, we do have a gym.

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