Our FAQs
Regency Madurai by GRT Hotels

How can I book Regency Madurai by GRT Hotels?

• You can book it easily by visiting www.grthotels.com

Is the best price guarantee?

• www.grthotels.com will offer you the best price.

What are the daily rates?

• The best available rates keep changing daily according to season, dates, and hotel occupancy.

What is the early-bird rate?

• Rate depends on occupancy & season. It is always advisable to book as early as possible to get the maximum benefit of early bird.

How can I subscribe to the newsletter?

• You can subscribe/unsubscribe directly from the newsletter.

How can I unsubscribe from the newsletter?

• You can subscribe/unsubscribe directly from the newsletter.

Where can I get the hotel brochure?

• You can visit each hotel by visiting us at www.grthotels.com

What are the buffet prices?

• Breakfast Buffet: 826/- Weekends Saturday Dinner and Sunday Lunch Buffet: 1416/- including taxes.

What is the check-in time?

• Check-in time is 12:00 hours.

What is the check-out time?

• Check-out time is 12:00 hours.

Do you offer accessible rooms for the differently-abled?

• Yes, we do have this facility.

Is parking available at the hotel?

• Yes, parking is available.

How long is the reception open for?

• The reception is open 24 hours and our team will be at your service day and night.

Can I also book breakfast online?

• Only breakfast can’t be booked online. However, with room we have various options including breakfast.

Is it possible to book spa treatment online?

• No, it's not possible.

Can I bring my pet?

• We are a pet-friendly hotel. Only cats and dogs are allowed. Please reach out to the hotel for more clarification.

Where can I see the hotel rates?

• You can see our rates in our website www.grthotels.com after you fill in your stay requirements. You can also call either Central Reservation Service-CRS or the hotel directly to get availability and rates.

How much is the room per night?

• The rates vary according to your day of stay and number of occupants. Please visit our website www.grthotels.com to check availability and exact rates.

Why does the cost vary from day to day?

• Reservation must be made in advance to get the best deal. The rates fluctuate as per hotel occupancy.

Can I book two rooms of different categories?

• Yes, you can.

Can I book two rooms with different occupancy?

• Yes, you can.

Is Wi-Fi available at the hotel and in the rooms?

• Yes, we have a free/complimentary Wi-Fi available in our hotels.

What are the sizes of the rooms?

• Superior Rooms - 291 sq. ft.; Deluxe Rooms - 291 sq. ft.

What is the room size for each category?

• Superior Rooms - 291 sq. ft.; Deluxe Rooms - 291 sq. ft.

Do you have non-smoking rooms in the hotel?

• Yes, all our rooms are non-smoking rooms.

Do you have separate rates for children for rooms and dining?

• Yes, only children above 10 years of age will be charged.

Can I use the spa area even if I am not staying in your hotel?

• Yes, Spa is available for non in-house guests with prior appointments.

Can I use the spa area after checking-out?

• Yes, spa is available for non in-house guests with prior appointment.

Do you offer pick-up service?

• Yes, we have a travel desk at the hotel. Please contact the hotel for more details.

Can I have breakfast even if I am not staying in your hotel?

• Yes, the restaurant is available for non-in-house guests as well. Please make a prior booking to avoid any hassle.

Can I have dinner even if I am not staying in your hotel?

• Yes, restaurant is available for non in-house guest too. Please make a prior booking to avoid any hassle.

Are special requests manageable?

• Yes, we take special requests at hotel.

Where can I get a copy of my invoice after departure?

• Please contact our hotel accounts team, who will send you a copy of your invoice.

What should I do, if I’ve lost or forgotten something in my room?

• Please contact the hotel directly. Our rooms are cleaned daily, so that your item probably has been found by our housekeeping team & kept with lost and found department.

Where is Regency Madurai by GRT Hotels located?

• It is located at Madakulam Main Road, Palanganatham signal Junction, Madurai.

How do I contact the hotel directly?

• Please call at +91 80 6925 0515 and chose your correct IVR.

Can I reserve a table at the restaurant?

• Please call at +91 99 9434 1135 / +91 45 2237 7000 to book your table.

How do I know if the rooms are available to book?

• The date selection from our website www.grthotels.com will direct you to the rate availability page, which means the rooms are available to book.

How can I view the different room rates?

• You will receive different rates depending on your date of stay, detail of room type and number of occupants.

How many rooms can I book at once?

• For each reservation you can book up-to 3 rooms online. If you require more rooms please contact our hotel directly.

How can I see which features are included in the price?

• A detailed overview will be shown beneath the rate grid, if you check on a rate or category. The rate description will show every included service.

Can I book without a credit card?

• Yes, we need to give leverage on flexi-booking option without advance payment

For how many people can I make a reservation?

• Maximum occupancy per room is 03 people. You can book limited rooms online. For group booking please contact us directly.

Are booking for groups possible online?

• Maximum occupancy per room is 03 people. You can book limited rooms online. For group booking please contact us directly.

Is my credit card being charged at the time of booking?

• Flexi cancellation till 4 p.m. on the day of arrival.

Which credit or debit cards are accepted?

• All credit cards are accepted including American Express.

How can I change my reservation?

• You can go to online portals directly for managing your bookings.

How can I cancel my reservation?

• You can go to online portals directly for managing your bookings.

By when do I cancel my booking, if I have to?

• Cancellations are permitted by 12.00 p.m. within 24 hours prior to arrival. You cannot cancel prepaid reservations. Please contact hotel directly.

What are the terms & conditions for booking?

• Please refer our hotel website under reservation clause for more detailed T&C, child policy and hotel policy etc. Valid Govt ID and address proof is required at time of check-in. Every reservation has to be guaranteed through valid credit card to hold reservations beyond 6 pm.

Why did I not receive a booking confirmation?

• Please contact us at +91 44 6650 0050 or write to crs@grthotels.com.

Can I check-in without my reservation number?

• Yes, you can check-in without your reservation number if you have other details of your booking with you.

Can I cancel only certain part of my reservation?

• Based on our cancellation policy you may amend the booking online.

What is your cancellation policy?

• Cancellations are permitted by 6.00 pm within 24 hours prior to arrival. Last minute cancellation or no-show would result in one night charge as retention, as per hotel policy. Non-refundable booking can not be cancelled or modified, as this would result in one night retention charge. If retention has been charged, the remaining booked nights will be released, and rebooking is subject to availability and different rates will apply.

Can I reserve a room without paying an initial deposit?

• Booking confirmation is subject to receipt of full advance amount from the guest/their representative travel agent or tour operator at our office only.

How to reach your hotel?

• The hotel is strategically located in close proximity to the Madurai airport and the railway station. Our hotel is easily accessible from the city’s business districts and shopping hubs and is a mere 10-minute drive away from the Madurai Meenakshi Amman Temple. For more details, you can visit our website for a map of the location. Alternatively, you can use GPS coordinates to reach our hotel or by taxi.

Can I change the date of my reservation?

• Based on the amendment and cancellation policy, you may change the date of your reservation online.

Does your hotel or resort have a swimming pool?

• Yes, we have a swimming pool.

Does your hotel or resort have a spa?

• Yes, we have a spa.

Does your hotel or resort have a bar?

• Yes, we have a bar.

Does your hotel or resort have a restaurant?

• Yes, we have a restaurant.

Can I extend my stay?

• Based on the availability of rooms, you can extend your stay.

Does my booking have breakfast included?

• Yes.

Do you provide complimentary breakfast along with the booking?

• Yes.

Is there any special discount available?

• www.grthotels.com offers you the best discounted rates.

Can we consume alcohol in the hotel/resort?

• Alcohol can be consumed in the bar and rooms.

Do I need to carry my government ID proof at the time of check-in?

• It is mandatory to produce original Govt ID for contact, age and address proof at the time of check-in. Hotel reserves rights to cancel your booking for not producing the proof.

Do you have laundry service in your hotel or resort?

• Yes, we have a laundry service.

My credit or debit card number is correct, but the hotel is not accepting it, why?

• Please get in touch with the hotel directly.

Is the room rate per person or per night?

• It is on per night basis and price will increase when you add more guests to the booking.

How do I update my guest information online?

• While making the booking, you will be requested to update the information.

I am having trouble making an online web reservation. Is there a toll-free number I can call for help?

• Please call us at Toll-free 1800 425 55 00.

Am I required to enter my credit card number online to book a reservation?

• Credit card is required to guarantee your reservation and our payment gateway is secured. If you made non guarantee booking, please call hotel directly to give card number over phone.

Is your reservation process secure?

• Yes, our reservation process is secure. You may also use Net banking, Wallets, UPI & BHIM option in case you don’t wish to use a credit card.

Do I need an account to make a reservation online?

• No, you don’t need an account to make online reservation.

Where can I find maps and driving directions to my hotel?

• You can find the maps and driving directions on Google Maps.

How do I request an early check-in?

• Please call us at +91 45 2237 7000 / +91 99 9434 1133.

How do I request late check-out with the hotel?

• Please speak to our reception team for late check-out requirement during your stay with us and it is subject to availability.

Is there a minimum age requirement to reserve a hotel room?

• Yes, guest who is coming to stay should be an adult however she/he can take their kids along.

What if I arrive earlier or plan to leave than I originally expected?

• Please call us at +91 45 2237 7000 / +91 99 9434 1133.

Can I request an early check-in or late check-out?

• Please call us at +91 45 2237 7000 / +91 99 9434 1133.

Will I be charged for extra guests occupying my room?

• Yes.

What happens if my plans change and I forget to change or cancel my reservation?

• This will be treated as no-show and retention will be charged as per hotel cancellation policy.

What are the famous temples in Madurai with timings?

• Meenakshi Amman temple - 5 a.m. to 12.30 p.m. and 4 p.m. to 9 a.m., Thiruparankundram Temple - 5 a.m. to 1 p.m. and 4 p.m. to 9 a.m., Arulmigu Sri Kallazhagar Perumal Temple - 6 a.m/ to 12.30 p.m. and 3.30 p.m. to 8 p.m.

Madurai best local shopping area?

• In and around Meenakshi Amman Temple.

Madurai Railway Station to Hotel Regency Madurai distance?

• 4 km

Madurai International Airport to Hotel Regency Madurai distance?

• 14 km

Do you have a Chauffeur's accommodation in the Hotel?

• Yes, we do have in the hotel premises.

Do you have an E-charging facility?

• Yes, we do have a facility.

Is there any dress code for the temple visit?

• Yes, male devotees should wear dhotis or pyjamas or formal pants and shirts. Women should wear sarees or half sarees.

Distance from Hotel Regency Madurai to Rameswaram?

• 180 km

Distance from Hotel Regency Madurai to Srivilliputhur?

• 75 km

What are the famous saree shops?

• Pothys and Rajmahal

Do you have a banquet hall?

• Yes, we do have a banquet facility. Please get in touch with the hotel for further details.

Do you have a baby cot?

• Baby cot is available on request; please get in touch with the front desk for assistance.

Is the doctor on call available?

• Yes, for medical assistance, please contact the front desk.

Are laundry services available in the hotel?

• Yes, we do have in-house laundry and express laundry also available. Please contact the front desk.

Do you have a safe deposit box in the rooms?

• Yes, we do have a deposit box in the rooms.