Our FAQs
Regency Tuticorin by GRT Hotels

How can I book Regency Tuticorin by GRT Hotels?

• You can book it easily by visiting www.grthotels.com

Is the best price guarantee?

• www.grthotels.com will offer you the best price.

What are the daily rates?

• The best available rates keep changing daily according to season, dates, and hotel occupancy.

What is the early-bird rate?

• Rate depends on occupancy & season. It is always advisable to book as early as possible to get the maximum benefit of early bird.

How can I subscribe to the newsletter?

• You can subscribe/unsubscribe directly from the newsletter.

How can I unsubscribe from the newsletter?

• You can subscribe/unsubscribe directly from the newsletter.

Where can I get the hotel brochure?

• You can visit each hotel by visiting us at www.grthotels.com

Can I know the meal prices?

• The meals are served either at the buffet or through a round-the-clock fixed menu. Please call the restaurant directly to check the prices and table reservation.

What is the check-in time?

• Check-in time is 12:00 hours.

What is the check-out time?

• Check-out time is 12:00 hours.

Do you offer accessible rooms for the differently-abled?

• Yes, we do have this facility.

Is parking available at the hotel?

• Yes, parking is available.

How long is the reception open for?

• The reception is open 24 hours and our team will be at your service day and night.

Can I also book breakfast online?

• Only breakfast can’t be booked online. However, with room we have various options including breakfast.

Is it possible to book spa treatment online?

• No, we don’t have the facility.

Can I bring my pet?

• We are not a pet-friendly hotel. Please check with the nearby pet care centre to accommodate your pet.

Where can I see the hotel rates?

• You can see our rates in our website www.grthotels.com after you fill in your stay requirements. You can also call either Central Reservation Service-CRS or the hotel directly to get availability and rates.

How much is the room per night?

• The rates vary according to your day of stay and number of occupants. Please visit our website www.grthotels.com to check availability and exact rates.

Why does the cost vary from day to day?

• They may vary according to season and dates. Another reason can also be that we’ve increased the prices since your last visit on our website.

Can I book two rooms of different categories?

• Yes. If you require two different categories, you can Book Our visit on our website Or contact our hotel directly.

Can I book two rooms with different occupancy?

• Yes. If you require two different Occupancies, you can Book Our visit on our website Or contact our hotel directly.

Is Wi-Fi available at the hotel and in the rooms?

• Yes, we have free/complimentary Wi-Fi available in our hotel.

What are the sizes of the rooms?

• Deluxe Room -240 sq. ft. Suite Room - 400 sq. ft., and Viceroy Suite - 645 sq. ft., and Regent Suite - 830 sq. ft.

What is the room size for each category?

• Deluxe Room -240 sq. ft. Suite Room - 400 sq. ft., and Viceroy Suite - 645 sq. ft., and Regent Suite - 830 sq. ft.

Do you have non-smoking rooms in the hotel?

• Yes, we have only non-smoking rooms.

Do you have separate rates for children for rooms and dining?

• Yes, only children above 10 years of age will be charged.

Can I use the spa area even if I am not staying in your hotel?

• No, we do not have a spa.

Can I use the spa area after checking-out?

• No, we do not have a spa.

Do you offer pick-up service?

• Yes, we have a travel desk at the hotel. Please contact the hotel for more details.

Can I have breakfast even if I am not staying in your hotel?

• Yes, the restaurant is available for non-in-house guests too. Please make a prior booking to avoid any hassle.

Can I have dinner even if I am not staying in your hotel?

• Yes, the restaurant is available for non-in-house guests too. Please make a prior booking to avoid any hassle.

Are special requests manageable?

• You can leave your special requests in the comment column at the time of booking or you can call or write to the hotel to accommodate at its best.

Where can I get a copy of my invoice after departure?

• You can get it during checkout at the reception and through email.

What should I do, if I’ve lost or forgotten something in my room?

• Please contact the hotel directly. Our rooms are cleaned daily, so that your item probably has been found by our housekeeping team & kept with lost and found department.

Where is Regency Tuticorin by GRT Hotels located?

• It is located opposite the Collectorate Office, Thoothukudi.

How do I contact the hotel directly?

• Please call at +91 80 6925 0530.

Can I reserve a table at the restaurant?

• Please call at +91 77 0800 3193 to book your table.

How do I know if the rooms are available to book?

• The date selection from our website www.grthotels.com will direct you to the rate availability page, which means the rooms are available to book.

How can I view the different room rates?

• You will receive different rates depending on your date of stay, detail of room type and number of occupants.

How many rooms can I book at once?

• For each reservation you can book up to 5 rooms online. If you require more rooms please contact our hotel directly.

How can I see which features are included in the price?

• A detailed overview will be shown beneath the rate grid, if you check on a rate or category. The rate description will show every included service.

Can I book without a credit card?

• No, rooms cannot be booked without an advance payment.

For how many people can I make a reservation?

• Maximum occupancy per room is 03 people. You can book limited rooms online. For group booking please contact us directly.

Is my credit card being charged at the time of booking?

• Yes, it depends on online portals.

Which credit or debit cards are accepted?

• We accept all major cards.

How can I change my reservation?

• You can go to online portals directly for managing your booking.

How can I cancel my reservation?

• You can go to online portals directly for managing your booking.

By when do I cancel my booking, if I have to?

• Cancellations are permitted by 6.00 p.m. within 24 hours prior to arrival. You cannot cancel prepaid reservations. Please contact hotel directly.

What are the terms & conditions for booking?

• Please refer our hotel website under reservation clause for more detailed T&C, child policy and hotel policy etc. Valid Govt ID and address proof is required at time of check-in. Every reservation has to be guaranteed through valid credit card to hold reservations beyond 6 pm.

Why did I not receive a booking confirmation?

• Please contact us at +91 80 6925 0530 or write to crs@grthotels.com.

Can I check-in without my reservation number?

• Yes, you can check-in without your reservation number if you have other details of your booking with you.

Can I cancel only certain part of my reservation?

• Based on our cancellation policy you may amend the booking online.

What is your cancellation policy?

• Cancellations are permitted by 6.00 pm, one day before arrival.

Can I reserve a room without paying an initial deposit?

• Booking confirmation is subject to receipt of full advance amount from the guest/their representative travel agent or tour operator at our office only.

How to reach your hotel?

• The hotel lies close to the Tuticorin airport and is easily accessible from the bus stand and railway station. For more details, you can visit our website for a location map. Alternatively you can use GPS coordinates to reach our hotel, or by taxi.

Can I change the date of my reservation?

• Based on the amendment and cancellation policy you may change the date of your reservation online.

Does your hotel or resort have a swimming pool?

• No, we don’t have a swimming pool.

Does your hotel or resort have a bar?

• Yes, we have a bar.

Does your hotel or resort have a restaurant?

• Yes, we have a restaurant.

Can I extend my stay?

• Based on the availability of rooms, you can extend your stay.

Does my booking have breakfast included?

• It's based on the booking.

Do you provide complimentary breakfast along with the booking?

• It's based on the booking.

Is there any special discount available?

• www.grthotels.com offers you the best discounted rates.

Can we consume alcohol in the hotel/resort?

• Alcohol can be consumed in the rooms, bar, and restaurant.

Do I need to carry my government ID proof at the time of check-in?

• It is mandatory to produce original Govt ID for contact, age and address proof at the time of check-in. Hotel reserves rights to cancel your booking for not producing the proof.

Do you have laundry service in your hotel or resort?

• Yes, we have a laundry service.

My credit or debit card number is correct, but the hotel is not accepting it, why?

• Please get in touch with the hotel directly.

Is the room rate per person or per night?

• It is on per night basis and price will increase when you add more guests to the booking.

How do I update my guest information online?

• While making the booking, you will be requested to update the information.

I am having trouble making an online web reservation. Is there a toll-free number I can call for help?

• You can reach us at 24/7 by calling +91 80 6925 0530.

Am I required to enter my credit card number online to book a reservation?

• Credit card is required to guarantee your reservation and our payment gateway is secured. If you made non guarantee booking, please call hotel directly to give card number over phone.

Is your reservation process secure?

• Yes, our reservation process is secure. You may also use Net banking, Wallets, UPI & BHIM option in case you don’t wish to use a credit card.

Do I need an account to make a reservation online?

• No, you don’t need an account to make online reservation.

Where can I find maps and driving directions to my hotel?

• You can find the maps and driving directions on Google Maps.

How do I request an early check-in?

• Please call us at +91 80 6925 0530.

How do I request late check-out with the hotel?

• Please speak to our reception team about the late check-out requirement during your stay with us. Subject to availability on chargeable basis.

Is there a minimum age requirement to reserve a hotel room?

• Yes, to reserve a room, one must be an adult. However, they can bring their kids along.

What if I arrive earlier or plan to leave than I originally expected?

• Please call us at +91 80 6925 0530.

Can I request an early check-in or late check-out?

• Please call us at +91 80 6925 0530.

Will I be charged for extra guests occupying my room?

• Yes.

What happens if my plans change and I forget to change or cancel my reservation?

• This will be treated as no-show and retention will be charged as per hotel cancellation policy.

Do you have a gym?

• Yes, we do have a gym.