Join Our Team

Job brief

Responsibilities

• Formulate annual marketing plan to budget, in consultation with the Marketing head, GM Sales & Marketing, Hotel GM and HODs
• Coordinates with Marketing team, Operations, Food & Beverage and Sales teams to execute promotions and campaigns targeting potential customers and in-house guests with promotions that drive incremental revenue to the hotel.
• Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions
• Manages F&B media schedules and verifies prompt settlement of accounts
• Partners with property Revenue Management to verify advertisement targeting is correctly directed at relevant consumer groups
• Executes email marketing, and display advertising as needed.
• Verifies all advertising for the hotel in digital channels is in alignment with brand voice, maintains all page hygiene

Social Media Content Management

• Plans social media engagement and promotion content along with agencies and Marketing team
• Develops and executes promotions campaign for F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
• Engages in proactive online reputation management by surfacing relevant guest comment (positive or negative) in social media channels and responds accordingly.

Public Relations and Visual Asset Management (photo and video)

• Maintains a comprehensive list of local media contracts, with particular emphasis on food critics, influencers and bloggers.
• Enable all press releases for property events, promotions, and outlets.
• Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
• Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
• Verifies the news clippings and other online, print, and social media mention reports are completed on a monthly basis for property distribution.
• Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the unit teams
• Manages photo shoots for seasonal or festive promotions in coordination with unit teams
• Acts as the central point of contact for brands being handled to ensure all communication adheres to brand voice.

Tracking and Reporting

• Ensure monthly collection and collation of marketing campaign ROI reports both online and from hotels, agency work report, influencer campaign reports and analysis with Marketing team.

Desired Experience

• Excellent written and spoken English is mandatory
• Excellent interpersonal and collaborative skills
• Good working knowledge of Facebook, Instagram, Twitter and YouTube business accounts and analytic tools
• Working knowledge of design software – photoshop, illustrator and the likes
• Working knowledge of MS office – Excel, Power Point
• Confident, amicable and ability to persuade and influence
• Self-starter with the ability to lead and own projects end to end
• Attention to detail and concern for accuracy
• Exposure to Hospitality industry in previous work
• Excellent time management skills and multi-tasking ability
• Excellent team player skills
• Willingness to travel to other office locations